Customer Terms, Policies & Compliance

A central source for the legal terms, privacy commitments, and third-party vendor agreements that apply when you purchase services from CapNet. Where your CapNet contract references this Trust Centre, the documents linked below form part of that contract.

Last updated 6 August 2026

If you've signed an Order Form with us: the version of this Trust Centre that was live on the date you signed is the version that binds your initial subscription term. Contact support@capnet.co.uk with your Order Form reference for a dated PDF.

Service Terms

Terms by service line

The terms in this section apply where the corresponding service appears on your signed Order Form.

Cyber Security & Huntress

Managed Detection & Response, ITDR for Microsoft 365, managed SIEM, and Security Awareness Training, provided via Huntress Labs Incorporated.

Live v2026-08

Telecommunications Services

VoIP (Horizon, Webex), broadband (FTTC, FTTP, SoGEA, Ethernet), number porting, emergency calling, fair use and traffic management.

Live v2026-08

How to get help

For questions about which terms apply to your contract, or any other query about this Trust Centre, email support@capnet.co.uk with your Order Form reference. We aim to respond within three working days.

Phone: 03454 705 704